Login Help
Can't Login? Here are some reasons why you may be having trouble:
* You forgot your password. If you know the email address you registered with, click here to have your password sent to that email address.
* You've never registered. You must have registered once to be able to login. If you haven't registered with the site, click here to register.
* You registered with an invalid or incorrect email address. You may have misspelled your email address when you registered. You should have received a confirmation email when you registered. If you registered didn't receive a confirmation email, you may have misspelled the address. To fix your email address so you can login, Contact Us and give your first and last name and your correct email address.
Automatic Login
* When you register or manually log in, the site will attempt to set an email address cookie. When you come back to the site, the site will use the email address cookie to automatically log you in. The email address cookie is for your convenience and is optional.
* You will have to confirm your password on forms that use your personal information.
* The cookie "SID" is a mandatory cookie that is stored in your session, not on your hard drive. It lets the site know that you're still logged in.
Logging Out
* Logging out deletes your cookies that tells the site who you are.
* The next time you come to the site, you will have to log in.
What are Cookies?
The Woodall's Directory website uses cookies to hold a user's session, shopping cart, and email address. The email address cookie is optional, and is used to automatically log in a visitor when they return to the site.
To enable cookies in Internet Explorer:
- Go to the Tools menu
- select Internet Options
- Use settings in the Security or Privacy tab to enable cookies
You can also use your browser's help menu to more accurately learn how to manage cookies.
Search
When can I search?
- You must have a Woodall's Membership to search for facilities and you must be logged in.
- Woodall's does not recognize your Good Sam website registration.
I enter search criteria, but I don't get any results?
- You may be entering too much information. Try fewer words.
- If you think a facility name is 'Snowcap RV Park', try searching with just 'Snowcap'.
- You may be misspelling the city or park name.
- You have too many search options checked, so no facility matches your criteria.
I know where there is a facility, but it's not in the listing.
- Woodall's Directory does not list every facility in North America.
Shopping Cart Help and Tips
Removing Items:
Change the quantity to zero and click the Update Cart button.
Changing the Quantity:
Enter the quantity and click the Update Cart button.
Empty the cart:
Click the Empty Cart button.
Extra Shipping Charges:
Orders outside of USA and Canada may require extra shipping charges. This will be calculated during processing, after the order has been submitted.
Shipping Methods:
Shipping methods are determined after the shipping address has been entered.